Helping Design & Build
Our reputation isn't only because of the quality of our products but for the 'behind-the-scenes' aftercare. Let's take a look and break how we work together to make the design & build industry easier for you!
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How we help - a simple breakdown
Relationships
Strong relationships
We've built strong relationships with our customers and earned a high reputation for our products, customer service, and transparency.
Assets
In-depth information
Maintaining accessible digital documents means we can react quickly to your needs and ensure you always have the correct information to hand.
Responsive
Quick response
We prioritise providing you with a quotation as quickly as possible. We have invested heavily in platforms that enable us to respond to you within one working day at the latest, but in reality, often just a couple of hours.
Visuals
Free product visuals
One service we pride ourselves on is offering free, high-quality product visuals into help you finalise an order thanks to our in-house design team.
Schedule
Adaptive schedule
Our role as your furniture partner is to adapt to your schedule. We will collaborate with you to forecast product demand accurately and adjust production schedules accordingly.
Installation
Delivery & installation
Our in-house team of fitters and installers will collect your order from our HQ and deliver it to your customer, ensuring complete customer satisfaction.
Aftercare
Aftercare
We want to build solid, lasting friendships with our customers and maintain the transparency we have become renowned for.
Strong relationships
We are breaking the mould when it comes to our approach to business, product design and how we help YOU be successful. Over the years, we've built strong relationships with our customers and earned a high reputation for our products, customer service, and transparency.
In-depth information
We understand the importance of transparency and sharing information with our resellers to make working with us as simple as possible.
Maintaining accessible digital documents means we can react quickly to your needs and ensure you always have the correct information to hand.
We've put enormous work and resources into improving our digital assets, which is a constantly evolving programme. All our product information is readily available on our website or through our Digital Asset Management (DAM) solution.
You can link to, download, or share documents and images with your clients here. This means you can get the latest assets to live from our system.
Quick response
We prioritise providing you with a quotation as quickly as possible. We have invested heavily in platforms that enable us to respond to you within one working day at the latest, but in reality, often just a couple of hours.
Our dedicated project managers, Abigail Jones and Bridie Scott will work closely with you and liaise with the correct salesperson to guarantee your satisfaction and that of your customers. Our dynamic duo will also update you with progress reports throughout the process.
Our quick response time applies to more than just placing an order. We are here to help you sell our products, so any questions or queries will be answered promptly and to the best of our abilities at all times. You are our priority.
Free product visuals
One service we pride ourselves on is offering free, high-quality product visuals to help you finalise an order. Our in-house designers and visualisers will apply your chosen fabrics and materials to the product variant to help you and your client see what the finished product looks like. Sometimes, when several fabrics are in contention, these product visuals are perfect for making the final decision.
Bespoke product? No problem. We can handle those visuals, too, although with a slightly longer lead time - even our designers need time to make the magic happen.
Adaptive schedule
Part of our role as a manufacturer is to adapt to your schedule. We will collaborate with you to forecast product demand accurately and adjust production schedules accordingly. By adopting this approach, we can accommodate any size project and guarantee it is delivered and installed on time.
We understand that sometimes things can veer off schedule. Delays due to unforeseen circumstances or customer changes that can't be helped, and in these situations, we will always aim to work with you where possible. Our flexible approach and complete control of the manufacturing and installation process make this possible and enhances your experience with us.
Delivery & installation
Finding a good logistics company can be hard these days, with regular delays, long pre-recorded telephone systems, and difficulty getting through to a human. So we've cut out all the hassle and deliver everything ourselves, guaranteeing a good delivery service that arrives exactly when needed.
Once we've delivered them, our expert team will carefully unload the products and install them in the pre-agreed location. Every member of JDD Furniture takes their job very seriously, and we will only sign off on a project once your customer is 100% happy with the products and service.
We take every care throughout every stage to ensure the products arrive on time and in perfect condition. However, no one is perfect, and sometimes accidents happen, so on the rare occasion there is a problem with your order, we will resolve the issues on-site so you don't have to.
Lasting frienships
At JDD Furniture, we take a personal approach to every aspect of the business. We want to build solid, lasting friendships with our customers and maintain the transparency we have become renowned for. We treat everyone as equals, regardless of spend or whether they are new or returning customers.
Contract furniture doesn't have to be complicated. We're here to show you how simple it can be and make your life as easy as possible. If you would like to find out how we can help you with any upcoming projects, please get in touch below.
Recent case studies
Take a look at some of our recent projects
