Refund policy

JDD will only accept cancellation of an order if notified within 48 hours of its receipt. Where manufacturing, material or other costs have been incurred the order will stand. If a Buyer decides to terminate business with JDD, all work, materials or associated costs shall be invoiced for and payable by the Buyer. Any deposits, advances or preliminary payments will be treated as a cancellation fee and are non-refundable.

JDD operates a strict No Returns policy unless goods are deemed to be faulty or otherwise agreed by the Company. In the event of Goods considered to be faulty, the Buyer should notify JDD of its intention to return the item and wait for return instructions. Goods must be returned to JDD in original wrapping and unused unless otherwise agreed. Return delivery costs are payable by the Buyer unless agreed by JDD in advance.