How We Work

 

Order Confirmation

On receipt of a clear purchase order an Order Confirmation will be emailed within 24 hours. Any discrepancies on the Order Confirmation need to be raised immediately.

Lead-time

On most standard products lead time is 4 - 5 weeks. If you require delivery sooner, get in touch and discuss with our team, we do our best to meet the tightest deadlines.


Quality Control

We focus on quality through production and delivery but very occasionally things go wrong - if you are not happy with any aspect of the product/ service please get in touch. We are very proud of our products and want you to be too.

We will get back to any issues within 24 hours with a detailed plan of action.


Delivery and Install Options

Tailgate delivery is free of charge on all orders over £500.00 (there is a £50 charge on orders under £500).

Installation is free of charge on all orders over £10,000 (there is a £255 charge on
orders under £10,000).


Customer Services

We are here to help. We are friendly and love talking about furniture, design and the everything else. Give us a call, drop us an email, post us a letter if you’re old school.

Contact

Head Office:
JDD Furniture Ltd, Unit 2, 96c Carver Street, Birmingham, B2 3AL
+44 (0) 121 517 2310
info@jddfurniture.com
www.jddfurniture.com